Video review services Vigilance Eye’s Video Review department is available to you at your convenience to search for video evidence of incidents. Remote maintenance We can often identify, diagnose and repair technical problems remotely without your even knowing an issue has occurred. IT services for remote support Vigilance Eye’s IT staff is on call 24 hours a day, 7 days a week. Training We provide comprehensive training to your team, so you are completely familiar with the use of your surveillance system. Go-live reporting Vigilance Eye provides day and night shots for your review when your account goes live to identify areas where lighting insufficiency may exist. Consulting and advisory services Experienced Vigilance Eye Monitoring employees can help you design a solution to reduce and deter crime. Audio deterrent Vigilance Eye supervisors activate audio speakers, if installed, to deter criminals before they damage property. Security partnership We work alongside local police, your guards or staff to optimize the performance of your entire security solution. Vigilance Eye’s police committee helps facilitate these important relationships. Incident reports Vigilance Eye delivers reports and video clips of incidents that occur on your property during monitoring hours. Incident backup We will produce, store and deliver your high-quality incident video content indefinitely as long as you are our customer. Footage can also be beneficial for prosecution or insurance purposes. Full-time project management Vigilance Eye employees customize and manage each camera installation to fit your needs. Video archive Recorded video is backed up and stored for specified amounts of time for future retrieval. Expiring video hyperlinks Your team will have access to video events, but we limit the lifetime of the links to comply with risk and legal requirements. However, we can re-enable the same link should you need it. Management reporting Vigilance Eye Monitoring will proactively show you the results of all the activity going on at your property.

Advanced Video Analytics

Video analytics makes it possible to automatically filter video and detect specific activities without human intervention. When a defined event is detected, like a person approaching a fence or a vehicle stopping in a vacant parking lot, a security operator is notified. This type of capability can drastically reduce the workload of security staff, lower network bandwidth and storage requirements, and enable searches for relevant recordings to be made very quickly. Customized Solutions Whether for security or operational purposes, video analytics can be customized to solve unique and complex business problems. Retailers may be concerned with people counting and traffic patterns within stores, while energy or manufacturing companies may want analytics tied into heat sensors, and industrial yards simply want to eliminate after-hours trespassers. Over the past several years, there have been tremendous improvements in the quality of available video analytics. Vigilance Eye’s in-house team of computer programmers works with our research and development team at Vigilance Eye Labs to integrate the industry’s latest advanced analytics to help enhance our solutions, stay on the leading-edge of the latest technology and better serve our customers.

Types of Video Analytics

Object-detection analytics can identify and track individual objects including humans and vehicles.

• Alerts operators when a human or vehicle enters a predefined area Tracks objects left behind or removed from a scene
• Identifies the direction of travel to catch vehicles driving in the wrong direction or people entering through an exit
• Counting analytics automatically counts the number of objects in a scene.

Can differentiate between people, vehicles, and other objects Separately tracks foot traffic entering and exiting an area Able to produce customized reports on people or vehicle traffic over time Demographic analytics captures information regarding the characteristics of people in a scene.

• Estimates age and gender with high level of accuracy
• Able to produce customized reports regarding visitor demographics
• Can be combined with other analytics technology

License Plate Recognition

Vigilance Eye’s License Plate Recognition (LPR) Camera is designed to capture the license plates of moving vehicles traveling up to 25 miles (40km) per hour, with an accuracy level of 96%. Our LPR camera is perfect for the driveways and entrance-ways of any facility. With built-in IR and low light performance down to 0.002 lux, the camera can capture license plates in even the darkest environments.

Long-Range Cameras

Our long-range camera system lets you see clear video from hundreds of feet away. They work in extreme temperatures, covering areas between 125 feet up to 250 feet away from the igloo and feature excellent HD day- and night-vision capabilities.

Thermal Cameras

Thermal cameras are an ideal choice for monitoring difficult or large outdoor environments, like perimeters, where lighting is minimal. Because they sense objects based on the heat they radiate, they can see things that the human eye and standard cameras cannot, providing clear images in daylight, darkness, shadows and inclement weather.

Camera Health Monitoring

We built a tool that allows our analyst team to detect device issues. Whether a camera goes out or an NVR goes offline, we are able to gather that information systematically and then enable our service teams to be able to triage that issue through a scalable process. The outage of a camera to a client is a risk for them and any environmental changes (tree gets in the way of a wireless backbone device) are the key types of needs this solution can help us solve.

Protocol System

We have a full featured protocol system that allows us to track visual and data elements about our client sites. While the people we are asked to call can be tracked in a specific batting order, that is separate information than the folks that don’t need to be near the asset to receive incident reports. Meanwhile, keeping visual maps, standard monitoring hours, guard hours, cleaning company schedule dates of service or special notes on an account (construction workers will be on site this weekend fixing the roof) are all types of information that our protocol system handles at scale.

Service System

We use this system to handle ordinary service items. They can come in from customers, from our internal resources or from our healthcheck tools. The system helps track the progress, the activity made and escalates the tickets according to the business process. Whether a client has full warranty with us or is on time and materials, this system is used to track the activity and move the issue towards resolve.

Vigilance Eye Flex is an alternate rental option that lets customers maximize their security investment with no up-front cost. All fees are rolled into a monthly bill that includes all maintenance and support. For this rental option, we charge one flat rate up-front to complete an on-site security assessment and to set up our services, then one simple monthly payment that covers all your security needs. - That's it, no surprises! Vigilance Eye Flex also includes a full system warranty, system health checks and the power of our video reviews. To learn more about Vigilance Eye Flex, contact us today!