Vigilance Eye: Instant, Cost-Effective Remote Concierge Services

Vigilance Eye's Remote Concierge (RC) offers a comprehensive suite of digital concierge services, delivering world-class experiences to residents while optimizing net operating income for multi-family communities.

Did you know that traditional concierges are often idle for 50-80% of their time, providing little value to residents? Vigilance Eye's Remote Concierge is available 100% of the time, instantly providing services whenever needed. It's a true differentiator for communities focused on a positive resident experience.

Key Remote Concierge Services:

• Resident Support Line: Instantly assists residents with directions, building information, and common questions, saving hours for property management and superintendents. RC handles both emergency and non-emergency situations until they are under control.
• Visitor Management: Manages building access for visitors, contractors, and emergency personnel, ensuring smooth entry for non-residents requiring access.
• Parcel Management: Accepts and distributes packages on behalf of residents, streamlining package handling.
• Gate Control: Remotely manages entry gates or visitor parking, enhancing security and convenience.
• Visitor Parking Reports: Documents visitor details with time-stamped data, maintaining accurate records.
• Amenity Management: Books amenities for residents using the RC Portal or existing software, making reservation processes seamless.
• Activity Reports: Time-stamped documentation of all resident interactions, accessible through the RC Portal or automated reporting.